How do I refund a client - Cannot find Order ID in Clover

Refunds must be processed through your Clover (Clover Dashboard > Transactions/Orders > Process Refund).

We do not have access to a customer's Clover Merchant Dashboard, so we are unable to go into Clover to find the transaction. You can search in Transactions > Payments and filter the date range for when the payment was received and search by Order ID, Invoice #, etc.

If you still are unable to find the transaction, we suggest contacting Clover Support at 1-888-263-1938, or contact your Clover Rep so they can further assist you.