Help! My cart is locked in my Clover Terminal/Online Calendar, I can't make any edits

Common Causes for a Locked Cart:

• Closing the payment screen mid-payment
• Closing the payment screen before the cart can be closed after payment

If a client's cart is locked and you cannot make edits, check the following:

1. Your desktops 
2. Your Clover Terminal
3. The grey banner on the Online Calendar will indicate if another Staff has the cart open on another device

Steps to Unlock the Cart:

• Utilize the Online Calendar (calendar.cojilio.com) on your mobile, laptop, or desktop browser or the Cojilio Terminal App
  • Alternatively, you can access the Online Calendar directly from the Business App

         

• Click on the "Unlock Cart" button 
  • This should reload the cart screen
• Continue editing the cart in the Online Calendar
• Click Checkout
  • Charge the saved card on file
  • Send to Clover Terminal