If a customer has pre-paid and we do not check them in, do we still receive the payment?

Yes! Deposits and Pre-Payments are processed in real time, as the customer is booking. The appointment will not be booked if the payment does not go through.

The “check-in” feature is a completely optional feature, meant as a visibility tool for your staff to know if a customer has been greeted by reception yet or not.

• Help Guide: Client Check-In