How to redeem from a package (for customers)

This Help Guide demonstrates how customers can redeem a service from their package

Redeem from a package in Online Booking

Go to the Online Booking for your service provider

• Click on the service that is included in your package to go through the booking steps
  • Redeeming from package is done at the last step of the appointment booking

At the Booking Summary stage, you will see a "Redeem from Package" button. Click on it to redeem this service from your package:

If you do not see a Redeem from Package button, it is for the following reasons:

• The day you selected is not available for package redemptions - for example, the package is not available to be redeemed on Saturdays
• You purchased the package at another location (packages cannot be transferable between locations). You must book the appointment at the location the package was purchased
• Your package has expired
• Your package does not include the service you are booking

Redeem from a package in the Booking App

Go to the Booking App for your service provider

• Click the  icon at the top left to access your Side Menu
• Click My Packages

• Click on the package you wish to redeem

• Click Book Appointment
  • Book the appointment as per usual
• At the Booking Summary screen, the package will be automatically redeemed