Charge a Cancellation Fee in the Online Calendar

Login to your Online Calendar

• Select the appointment you wish to cancel

Note: You can only use the Cancel Appointment option if the appointment hasn't occurred yet.

• At the bottom of the appointment details, click Cancel Appointment 

• A Cancel Appointment pop-up will appear
  • Click Yes, cancel to cancel the appointment 

• The Cancellation Penalty pop-up will appear 
  
  • The provider has the choice to either not charge the client by clicking No, do not charge or charge the client by clicking Yes, charge client

• The Status of their Appointment will display as Cancelled

• In Client Activity, it will display that the client has been charged the Cancellation fee for cancelling this appointment