How to Cancel an Appointment in the Online Calendar

Log in to your Online Calendar 

• Select the appointment you wish to cancel

• Note: you can only use the Cancel Appointment option if the appointment hasn't occurred yet
• The Cancel Appointment button will appear at the bottom of the appointment details

• Once you have clicked Cancel Appointment, a Cancel Appointment pop-up will appear
  • Click Yes, cancel to cancel the appointment 
  • Click No to not cancel the appointment

• After clicking Yes, cancel to cancel the appointment, the Cancellation Penalty pop-up will appear 
• You have the option to either not charge the client by clicking No, do not charge or charge the client by clicking Yes, charge client

• Once the provider has decided whether to charge the client, the Status of their Appointment will display as Cancelled