Charge a Cancellation/No-Show fee in the Business App

Did a client no-show on you, or did they cancel outside of your cancellation policy? Charge a client a cancellation fee for missed and cancelled appointments. 

Login to the Cojilio Business App (iOS) / Cojilio Business App (Android)

• Go to the Appointment Details Screen of the appointment you need to cancel/mark as no-show
• Click "Cancel" to cancel the appointment and charge a Cancellation Fee
  • The "Charge Cancellation Policy" popup will appear
  • Select Yes to charge the cancellation policy
• Click "No-Show" to charge the cancellation fee and mark the client as a no-show (in their client profile No-Show Metrics)
  • The "Charge Cancellation Policy" popup will appear
• Select Yes to charge the cancellation policy

How to: Set up Cancellation & No-Show Fees

Step 1: Connect your Clover or Stripe Account to Cojilio

Are you a Clover Merchant?  How to: Connect your Clover Account
Are you a Stripe Merchant?  How to: Connect your Stripe Account

Step 2: Require a Credit Card on file to book

Like ordering an Uber or booking a flight, luxury services that require a professionals time should also require a card on file for reservations.  

Check out this Help Guide: Turn on Credit Card Required to book appointment

Step 3: Set your Policy Fees in your Online Portal

Login to your Online Portal

• Click Services in the side menu
• Click on the service you wish to set a Cancellation Policy for
• Enter your Cancellation Time and Message
• Turn ON Credit Card Required
  • Set your Cancellation Fee
• Click Update

Check out this Help Guide: Set a Cancellation Policy & Fee

Note: If Credit Card Required is turned OFF, clients will not be required to add a Card on File.

Frequently Asked Questions

1. How do I charge the client? 
In your Online Calendar or Cojilio Business App, click on the appointment and click the Cancel or No-Show button.

2. If a credit card is required to book, does that mean I have to turn on Deposits? 
No, having Deposits On is not mandatory to use this feature. 

3. Do ALL clients get charged this fee, or just the ones I choose? 
Only the clients you choose to charge will be subject to the fee. When you mark a client as a No-Show, you will have the option to charge their card or not.