My staff didn’t receive their login information

Login to your Online Portal

Check their User Details to ensure their email address was spelled correctly

• Click Staff in the side menu
• Click on the staff member

• In the User Details section, check the spelling of their email address
  • Edit if needed
• Click Update

•  Ask them to check their junk/spam folders in case their settings blocked their welcome email

Did you activate them? Make sure you check “enabled” in the User Details screen

• Click Staff in the side menu
• Select the staff member

• In the User Details section, ensure the user is enabled