Ensure the service and the staff member are assigned to the same location
How to: Assign Staff a Location
Login to your Online Portal
- Click Staff in the side menu
- Select the staff member
- In Assigned Locations, ensure the correct location(s) are checked
- Click Update
How to: Assign Staff to a Service
- Click Services in the side menu
- Click on the service
- Make sure the correct location(s) are checked
- Click Update
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- Scroll down to Resources section, find the staff member and switch Assign to assign them to this service
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