My clients can't see / purchase a package

Is the package activated? Activating a package will make it visible to purchase in your app

Login to your Online Portal

• Click Services in the side menu
• Click the Packages tab

• Click on the Package
  • At the top, ensure the Package is active

• If it is not active, click Activate

Is the package expired?

• Click Services in the side menu
• Click the Packages tab

• Click on the Package
• Check the expiration date
  • If it is in the past, the package will not be visible or available for purchase on the app

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Has the maximum amount of packages been sold? If you set a max for the amount of packages you would like to sell, once the max is reached the package is no longer visible on the app

• Click Services in the side menu
• Click the Packages tab

• In the table, check the Purchased amount

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