How to Cancel a Recurring Appointment Series in the Online Calendar

How to: Cancel a Recurring Appointment Series

Login to your Online Calendar

• Search for or click on the appointment for the client whose Recurring Appointment Series you wish to cancel
• In the Appointment Details screen, the Recurring Appointment Series details will display
• Click the 3-dot icon beside the Recurring Appointment Series details to cancel the Recurring Appointment Series

• Click Cancel Series

• In the "Starting from" section, set the date for when the cancellation should take effect
• If you want the cancelled Recurring Appointment Series completely removed from the Online Calendar, check off "Remove appointments from calendar"
  • If this option is not selected, the Recurring Appointment Series will display in the Online Calendar as red (cancelled)
• If you want the customer to receive an email notification about the cancellation, check "Send email notification to customer."

• A success confirmation pop-up will display once the cancellation has been made

 

• The Recurring Appointment Series cancellation (date/time, staff) will display in the Appointment Details > Activity section

Note: If a staffs' assigned Position Permissions have "Reschedule appointments", "Edit appointments" or "Cancel appointments", this will affect what the staff can/cannot adjust in a Recurring Appointment Series.