We suggest referring to both your Clover Reports and Cojilio Reports. Since refunds are processed through Clover, you will have refer to your Clover Reports to view any refunds processed - This can be cross referenced with the Cojilio Reports.
Clover also accounts for refunds, walk-in sales, and all sales done outside of Cojilio. Cojilio reporting displays sales done only in Cojilio.
If you haven't marked any carts or appointments as "External Payment" you are able to only refer to your Clover Reports instead.
We recommend creating a Client Note on appointments that have been refunded to keep track of any refunds that were made to the client, so all staff are aware.
Article is closed for comments.