How to charge a Cancellation Fee and process a Refund

If a client reschedules within the allowed timeframe, their deposit/payment will transfer with the appointment

• If a client cancels outside of your cancellation policy, the app will charge their card the cancellation fee – they will have the option to choose if they are charged first.

To process a refund through Clover:

Login to your Clover Dashboard

• Click Transactions
• Click Process Refunds

To charge a cancellation fee in your Online Calendar:

Login to your Online Calendar

• Click on the appointment you wish to charge a cancellation fee
• Mark the client as “No-Show”

• Click “Yes, charge client” to charge them the cancellation fee

To charge a cancellation fee from your Business App:

Login to your Business App

• Click on the appointment in your Home Screen
• Mark the client as “No-Show"

• Click “Yes” to the “are you sure?” pop-up
• Click “Yes” to charge them the cancellation fee

NOTE: Cojilio does not process refunds. Refunds must be processed through your Clover Dashboard.