Appointment Status: Confirmed/Not Confirmed
Login to your Online Calendar
For appointments, they will either be green (client confirmed the appointment) or yellow (client has not confirmed)
How to: Confirm Appointment (Client)
- The Client will receive a Reminder Confirmation SMS
- If they do not confirm, the appointment status will display as Not Confirmed
- Once the client confirms the appointment by responding 1, the Appointment Status changes to "Confirmed"
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- The appointment block will display as green
Appointment Status: Arrived/Not Arrived & the Client Lobby
The client will receive a 30-Minute Arrival SMS 30 minutes before their appointment start time
- If the client does not respond, the appointment status will display "Not arrived yet"
- Once the client confirms their arrival by responding 1, the Appointment Status changes to "Arrived":
- After confirming their arrival, the client will appear in the Client Lobby
- The Client Lobby is located above the Staff icons
- Click on the Client Lobby to view all clients who have confirmed their arrival
- To check-in the client once they have been greeted, click Check-In in the Client Lobby
Client Check-In: Business App
Login to the Cojilio Business App (iOS) / Cojilio Business App (Android)
- On the Business App Homepage, the Client Lobby will display
- The Client Lobby in the Business App is View Mode ONLY
- To Check-In a client for their appointment in the Business App, click on the appointment
- The Appointment Details will appear > Select Check-in
- In the Business App, when the Appointment Status displays:
- Not Confirmed: This means the client has not responded to the 24-Hour Confirmation SMS or 30-Minute Arrival SMS
- Arrived: This means the client has responded to the 24-Hour Confirmation SMS and 30-Minute Arrival SMS
- Checked-in: This means the client has responded to the 24-Hour Confirmation SMS, 30-Minute Arrival SMS and you (Admin/Staff) have checked-in this client via Online Calendar
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