Confirmation SMS & 30-Minute Arrival SMS

Confirmation SMS

• Prior to your client's appointment, they will receive a Confirmation SMS 
  • The Appointment Status in the appointment details will display as "Not Confirmed"

Once the client confirms the appointment by responding with "1", the Appointment Status will change to "Confirmed"

• • To CONFIRM the appointment, the client responds with "1"
  • To CANCEL the appointment, the client responds with "9" 
    • A client will only have the option to cancel their appointment if the service they are booking has a cancellation policy with NO credit card required.

Note: If a client responded 9 to theConfirmation SMS, they will not receive the 30-Minute SMS

30-Minute Arrival SMS

• 30 minutes prior to your client's appointment, they will receive a 30-Minute Arrival SMS
  • The Appointment Status in the appointment details will display as "Confirmed - Not arrived yet"

• Once the client confirms their arrival by responding with "1", the Appointment Status will change to "Arrived"
  • To CONFIRM their arrival, the client responds with "1"