24-Hour Confirmation SMS & 30-Minute Arrival SMS

24-Hour Confirmation SMS

• 24 hours prior to your client's appointment, they will receive a 24-Hour Confirmation SMS 
  • The Appointment Status in the appointment details will remain as "Not Confirmed"

Once the client confirms the appointment by sending "1", the Appointment Status changes to "Confirmed"

• • To CONFIRM the appointment, the client responds 1
  • To CANCEL the appointment, the client responds 9

Note: If a client responded 9 to the 24-Hour Confirmation SMS, they will not receive the 30-Minute SMS

30-Minute Arrival SMS

• 30 minutes prior to your client's appointment, they will receive a 30-Minute Arrival SMS
  • The Appointment Status in the appointment details will remain as "Confirmed - Not arrived yet"

• Once the client confirms their arrival by responding 1, the Appointment Status changes to "Arrived
  • To CONFIRM their arrival, the client responds 1